Support
Email us about anything to do with an exchange. A real person reads every message, and we usually reply within a few hours.
Put these in your email
It means we can fix it in one reply.
01
Your order ID
The 6 letters and numbers at the top of your exchange page, like K7Q2MX.
02
The transaction hash
If you’ve sent coins, the TXID from your wallet lets us find the deposit straight away.
03
What went wrong
Wrong network, wrong amount, a refund or something else. A sentence or two is plenty.
Want to check where your swap is first? Most answers are on the exchange page.